Garage door the outside keypad stopped working
This is almost always a keypad battery, or lost programming. Repair costs $0 to $190 and takes 20 to 45 minutes. Safe to operate: Yes.
Check this first — it may cost you nothing
Replace the keypad battery first — it is the cause more often than anything else. If new batteries do not help, re-pair it using the learn button under the opener light cover.
Why this happens
Wall-mounted keypads run on their own battery and sit outside in the weather. A keypad that has stopped while the remotes still work is almost always its battery or its pairing, not the opener.
Before anything else: fresh battery, then re-pair it to the opener via the learn button. Keypads fail through their batteries far more often than their electronics.
Less likely, but possible
- Worn keypad buttons, where the common digits stop registering
- Water ingress into the housing
- Lost programming after a power cut
What happens if I ignore it?
Nothing degrades. It is purely access, and one of the cheapest items on this list to resolve.
The repair: remote and keypad
A garage door remote that stopped working is most often a dead battery or a locked wall panel — both free to fix. Replacement remotes cost $30 to $70, and keypads $50 to $90, with programming taking under ten minutes.
Read the full remote and keypad guide →Get a tech dispatched
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